Last updated: November 2023
Consumer privacy is a top priority for Nielsen and the Nielsen group of companies as we operate together around the world. You can learn more about the Nielsen group of companies here.
Nielsen believes in responsible data collection, use, and stewardship. Our services and products primarily rely on demographic and aggregated data from which we cannot directly identify people. We deploy consumer-friendly privacy controls that are easy to find and easy to use and maintain appropriate limits on access to data about specific individuals where we hold it. Our internal policies and procedures conform to applicable laws and industry standards around the globe, and we implement the principle of Privacy by Design—a commitment to include appropriate privacy protections in the design and implementation of our products and services—to ensure that we are continually striving to improve our own practices and maintain a high standard for our business.
Please review the information below to learn more about Nielsen’s overarching privacy principles. For more specific information related to individual products or services, please review that product or service specific privacy notice.
Nielsen's privacy principles include:
When developing our products and services, we implement appropriate technical and organizational measures into our data processing activities and embed data protection into operational processes from the start to adhere to privacy principles described below.
We are committed to responsible stewardship of the data under our control and to compliance with all applicable privacy laws that regulate the collection, use, and disclosure of data about individual people. Nielsen’s internal privacy team oversees compliance with applicable privacy laws, self-regulatory programs that we participate in, and our internal privacy policies. We use tools and methods designed to prevent individuals from being identifiable in our reports and insights, and we take steps to prevent the data we collect from being reused in ways that have not been communicated to individuals and/or could negatively affect them.
Nielsen participates in the IAB Transparency and Consent Framework (TCF) to facilitate compliance with requirements of relevant privacy laws in the European Union (EU) and United Kingdom (UK) and the following self-regulatory programs specifically for our integrated Nielsen Marketing Cloud platform:
Learn more about Nielsen Marketing Cloud's privacy practices.
Nielsen collects personal data from:
For more information, and a list of the categories of information we collect, please refer to the privacy notice for the specific product or service.
We provide clear notice about what data we collect and how we use it. We offer choices about our data collection at a time and in a context that reflect the sensitivity of the data being collected. Panelists and survey respondents agree to the collection and processing of their data and may withdraw their participation at any time. Individuals also have the ability to opt-out of our online and mobile data collection at any time.
We are continually working to maintain the personal data we collect so that it is complete, accurate, relevant and up to date.
Many privacy laws require companies to establish a lawful basis for their uses of personal data. While Nielsen has established different lawful bases for different types of processing, in almost all cases our basis for processing personal data will be one of the following:
Where Nielsen does not rely on one of the above bases for processing, we may process your data for a variety of business purposes, including:
Following the concept of data minimization, we limit the collection of personal data to the extent possible while still enabling us to derive meaningful and accurate measurements and insights. We do this by:
We restrict access to and use of personal data to Nielsen associates and service providers with a legitimate business purpose. We have established records retention policies to limit how long we keep personal data.
Under applicable law, individuals have certain privacy rights. These rights may include an individual’s right to request access, correction, deletion, or confirm the processing of their personal data. Individuals may also have the right to manage their consent for particular uses of their data, including the right to: opt-out of targeted, or cross-context behavioral advertising, profiling in furtherance of decisions that produce legal or similarly significant effects, and the sale or sharing of personal data; and limit our use of their sensitive personal data.
Nielsen is committed to supporting individual rights and carrying out our legal obligations. Nielsen does not discriminate against individuals who exercise their rights under applicable law. For more detailed information on individual privacy rights, refer to the privacy notices associated with specific Nielsen products and services.
If, based on your review of these Principles and the applicable privacy notice(s), you wish to exercise one or more of the rights described above, you can submit a request using the form here or contact us at firstname.lastname@example.org. Please note that we may require proof of your identity before we can give effect to these rights.
If we refuse to take action on your request, you may have the right to appeal that decision depending on your state of residence. You may make such an appeal by submitting the required information here.
Individuals that have questions or concerns about Nielsen's collection and processing of personal data can contact our EU Data Protection Officer at email@example.com. Individuals that are dissatisfied with the way Nielsen has processed personal data or any privacy query or request that they have raised to us have the right to complain to the Supervisory Authority in their country of residence or the location where the issue that is the subject of the complaint occurred. The contact details of all the EU national Supervisory Authorities can be found by visiting: EU National Data Protection Authorities.
We comply with applicable laws regarding the collection of data about minors. When we collect personal data from minors (U18) , we do so with parental consent, which can be withdrawn at any time.
We respect applicable local laws regarding cross-border transfers of and access to personal data.
Personal data collected may be disclosed to clients and service providers under contract. We contractually prohibit our clients from re-identifying individuals from the de-identified data that we provide them (e.g., audience statistics). Furthermore, we contractually prohibit recipients of our data from using it to make decisions regarding credit, insurance, housing, employment or other legal effects on individuals. We contractually require service providers that have access to our data to keep it secure and use it to perform only the services they have been engaged to provide. We will provide data to government and law enforcement entities to the extent required by applicable law, to protect Nielsen’s legal interests and, where needed, to protect the health or safety of others.
For more specific information on data disclosures related to individual products or services, please review that product or service specific privacy notice.
We implement multi-layered organizational, technical and administrative measures that are designed to protect the personal data under our control. These include, among other things: limiting access to data; using technology measures like firewalls, encryption, malware protection and intrusion detection; maintaining policies that are aligned to a wide variety of legal requirements; and holding our associates accountable for maintaining safe data-handling practices and adhering to our internal policies. We have a global organization of qualified information security professionals and engage in regular system testing and updating of our controls to keep pace with changing technology and security threats.
Personal data will only be kept as long as necessary to meet Nielsen’s business needs while complying with legal and governmental obligations.
We are committed to respecting the diverse cultures and local laws of the countries in which we operate.
If you have any comments or questions regarding this Privacy Statement, please contact us at firstname.lastname@example.org. You may also send us a letter to the following addresses:
ATTN: Legal Dept.
14 Riverwalk, National Digital Park
Citywest Business Campus
ATTN: Legal Dept.
675 Avenue of the Americas
New York, NY 10010